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Nigel TAYLOR Published
April 1, 2025
ZigZag, the technology platform specialising in e-commerce returns, has formed a partnership with global delivery giant DHL to create a “fast, convenient and high-quality returns solution”.
Its network of over 100 retailers, including Selfridges, Superdry and Boohoo Group will now have access to DHL’s ‘Just Right Returns’ service. The alliance will allow retailers to offer customers the option to return their parcels at any of DHL’s 3,500 ServicePoints nationwide for next-day collection. Returns will then be delivered back to the retailers the following day.
“The fast turnaround offered by DHL will appeal to retailers looking to get goods back on the shelves quickly through efficient returns handling”, ZigZag said.
Returns are trackable to consumers through the DHL Parcel app and, through the new partnership, retailers will also be able to track returns via ZigZag, “providing visibility throughout the process”.
Al Gerrie, co-founder and CEO of ZigZag, said: “We’re committed to enhancing our service and choice to customers through the very best partnerships and this new relationship is a great example of that. DHL is an excellent brand with a reputation for its fast and reliable network so we’re thrilled to make its returns service an option for our retailers.”